Privacy Policy

Introduction

This Privacy Policy applies to anyone who visits goldenhomeclub.com and to GoldenHome Club members in Topeka, KS and surrounding northeast Kansas. It describes how we handle your personal information. If you have questions after reading this, contact us — we are happy to explain.

Information We Collect

Information you give us directly

When you sign up for a membership, request a walk-through, or contact us, we collect information you provide. That includes your name, home address, phone number, and email address.

During your free walk-through or membership intake, we may also collect details about your home — things like the age of systems, access notes, and maintenance needs — so we can schedule and perform services correctly.

When you pay your monthly membership fee, payment information is processed securely through a third-party payment processor. GoldenHome Club does not store your full credit or debit card number on our systems.

Information collected automatically when you visit the website

Like most websites, ours collects certain technical information when you browse. That can include your IP address, browser type, pages you visit, and how long you spend on the site. We also use cookies and similar tracking tools (see the Cookies and Tracking section below).

We use this information to improve the website and understand how visitors use it. It is not used to identify you personally.

Information from third parties

We use scheduling tools, customer relationship (CRM) platforms, and payment processors to run the business. Those services may share information with us that you provided to them — for example, appointment details, contact information, or payment confirmation — so we can manage your membership and serve your home.

How We Use Your Information

We use your information for practical, everyday business purposes. That includes scheduling and performing home maintenance services at your home, sending appointment reminders and service summaries, and keeping you informed about your membership.

We also use it to process your monthly membership payments, respond to your questions, requests, or complaints, improve our website and the quality of our service, and meet legal obligations when required.

GoldenHome Club does not sell your personal information to third parties. Ever.

How We Share Your Information

We share your information only when it is needed to serve you or when the law requires it. That includes our service technicians and staff who need your home details and contact information to perform maintenance visits, payment processors who handle billing securely, and scheduling or CRM software we use to manage memberships and appointments.

We may also share information with legal authorities if required by law, such as in response to a valid court order or government request.

We do not sell, rent, or trade your personal information.

Cookies and Tracking

Cookies are small text files stored on your device that help a website remember settings and understand how visitors use the site.

Our website uses cookies and similar tracking tools for basic analytics and to understand how visitors find and use our site. We currently use two services:

Google Analytics 4 (GA4) helps us see how people use our website — for example, which pages are visited and how long someone stays. GA4 is loaded for visitors located in the United States only.

Meta Pixel helps us measure how well our advertising works on Facebook and Instagram, and understand how visitors interact with our site after seeing an ad.

Both services may set cookies on your device. They are operated by Google and Meta, respectively, and are subject to their own privacy policies.

You can disable cookies in your browser settings at any time. Some parts of the website may not work as expected if cookies are turned off. We do not currently display a cookie consent banner on this website.

Your Rights and Choices

You have the right to know what personal information GoldenHome Club holds about you. You can ask us for a copy, correct information that is inaccurate, or request that we delete your data. Some information may need to be kept for legal, billing, or tax purposes even after a deletion request.

If you receive marketing emails from us, every message includes an unsubscribe link. You can opt out at any time without affecting service-related communications about your membership or scheduled visits.

To exercise any of these rights, email Admin@GoldenHomeClub.com or call 785-232-2439.

Children's Privacy

GoldenHome Club's services are intended for adults (18 and older) who own or manage a home. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

Security

We use reasonable safeguards to protect your personal information, including encrypted transmission where appropriate, secure payment processing through third-party providers, and limited access for staff who need your information to do their jobs.

No online system is completely secure. We work hard to protect your data, but we cannot guarantee that unauthorized access will never occur.

If you believe your account or personal information has been compromised, contact us immediately at Admin@GoldenHomeClub.com or 785-232-2439.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date.

For significant changes, we will notify members by email. Continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: